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Exchange Policy

STEP 1

EMAIL US
info@ www.weasternwears.in.com to raise your exchange request within 24 hours of delivery. Our email team will revert within 48 hours. Our agents are only available (MON-FRI) 11 am - 6 pm.

Please note: Sat-sun & public holidays are non working days. Please do not expect a reply in non-working days & hours but your queries will be addressed if you have raised a complaint within 42 hours of delivery.

STEP 2

RETURN SHIPPING

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect from our end.
  • We recommend using a trackable shipping method to ensure safe delivery.

STEP 3

ELIGIBILITY OF EXCHANGE

  • Items are eligible for exchange within 24 hours after delivery of purchase. After that we won't consider any query regarding exchange.
  • Items must be in their original condition, unworn, unwashed. The garment must not be smelly, basically must be unused and as fresh as new .we only initiate the process with that.
  • All the tags, packaging, bills must be intact on the garment.
  • Garments on sale will not be applicable for exchange.

STEP 4

EXCHANGE TIMELINE

The Exchange procedure takes 10 -12  working days to be completed. Upon receiving the garment, our team will inspect the product for upto 2 working days. Our team will dispatch your desired exchange product and notify you via email or you'll get a message on your number.

STEP 5

FINALIZE EXCHANGE

Once your exchange request is approved and processed, we will confirm the details with you via email and provide any necessary tracking information for the replacement item.

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